All photo packages come with image correction and enhancements to make them look their best. We have a rigorous quality control process for all real estate and corporate photos. All photos are:

• white balanced on site
• color corrected/enhanced in post-production
• perspective correction for straight and level lines

We want you to be 100% satisfied with your content and will grant 2 re-edits if necessary to make that happen. Beyond 2 re-edits, there will be an additional cost for extra editing time.

All real estate customers will receive a beautiful property website for each property our services are hired for, to allow you to download your purchased content and show off your content to your prospective customers.

All real estate customers will create a customer account when they order for the first time through Blackfern Media. Future additional orders will be started through this account using the same logins so that you may manage all your Blackfern Media orders and contracts in one convenient spot.

Basic video and photo shoots generally take between 1-2 hours depending on the size of the property and complexity of the package purchased. Luxury shoots generally take anywhere from 2-5 hours depending on the features of the property.

For most real estate shoots only including still images, the turnaround is twenty four (24) hours unless otherwise specified. Photoshoots that include videography will require at least a forty eight (48) hour turnaround or more. Larger properties or with extensive editing/special requests, such as luxury, virtual twilight, object removal, virtual grass and virtual staging may take up to forty eight (48) hours or more as a minimum.

It is preferrable to have a representative for the property available to unlock all doors/areas and to point out aspects to focus on but not required as long as the photographer has access to the property with a prior given or hidden key or code.

By booking Blackfern Media and scheduling a time and date, you affirm that the property is “ready” to be photographed (Please see our Client Prep Checklist below). If the shoot is canceled or rescheduled for any reason prior to 48 hours before the scheduled shoot, there will be no fees or penalties.

• 48 Hour Cancellation Fee: If for any reason, you cancel or reschedule within 48 hours of the scheduled shoot, you will be charged a thirty five dollar ($35) Cancellation/rescheduling Fee.
• 2 Hour Cancellation Fee: If for any reason, you cancel or reschedule within 2 hours of the scheduled shoot, You will be charged fifty (50) percent of the total of the services purchased, plus the full amount of applicable Travel Fees. This 2 Hour Cancellation Fee also applies if the photographer arrives at the property but is not able to shoot it for any reason including no access to property, wrong lock box code, and unsafe property conditions. Blackfern Media will not enter any Properties that have unsafe flooring or ceilings, trip hazards, obvious insect or rodent infestations, black mold, or has been condemned. The remaining fifty (50) percent of the order total will be refunded to you.

Blackfern Media retains the right to cancel any shoot based on bad weather, for the safety of the equipment and our photographers. Shoots will be held in most weather except for heavy rain, or if there is a County or State Travel Ban. If rain is present, or if Blackfern Media decides weather conditions do not allow for a safe shoot, you will be given the option to reschedule at no additional charge during any open appointment slots within thirty (30) days. Every effort will be made by Blackfern Media to reschedule and re-shoot within seventy two (72) hours of the original shoot. However, if Blackfern Media does not deem it necessary to cancel the shoot due to inclement weather but you decide to cancel within forty eight (48) hours of the shoot due to inclement weather, you will be subject to the normal cancellation policy and fees. You should evaluate weather leading up to the shoot and contact Blackfern Media prior to the forty eight (48) hours-before-the-shoot cutoff to avoid cancellation or rescheduling fees if optimal weather is wanted.

Yes, for an additional fee we can remove objects from a photo, depending on complexity, such as blemishes on the carpet, walls and counters or even unwanted items in a room. Please see our pricing section for our most current object removal prices.

Properties outside a 20 mile radius from our base office located at 15 Charles Street, Binghamton, New York,13905, are subject to a travel fee of two (2) dollars per mile. Any properties sixty (60) miles from our Binghamton office address cannot be scheduled online and must be scheduled with us manually over the phone, through message or email so that we can adequately pad our schedule for travel time. A larger travel surcharge may be applied for properties significantly out of range, and may include extra fees for board and travel.

"YES!" The government allows you to deduct marketing expenses used to generate or keep customers. Advertising and marketing expenses qualify as an ordinary, reasonable, and necessary tax deduction.

No! it will be up to you to make sure that the property is clean and ready to be photographed. Our photographers will not touch your belongings, or clean or pick up garbage. Please make sure that garbage cans are hidden if possible and the property is as presentable as you would like.

All Sessions are booked and paid for before work is completed. Work will not be started and Delivery Materials will not be sent to Client until payment is received. Blackfern Media reserves the right to cancel, postpone, or refuse to schedule subsequent photo shoots or services to be completed until account is made current, if for any reason there is a past due.

Blackfern Media owns all photos and videos and the worldwide rights relating to them, including copyright and ownership rights in the media. As a real estate customer, Blackfern Media grants you a license with the lifetime limited right to perpetually reproduce, publicly display, and distribute electronic or printed forms of the Delivery Materials only for promotional or advertising purposes directly related to the sale of The Property or advertising of your own real estate business connected to the property in question.